Privacy Policy

Last updated: September 2025

P.B Universe  respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pbuniverse.ca), use our services, or interact with us in any other way.

1. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, phone number, email address, billing address, and payment details when you request a quote, book a service, or contact us.
• Service Information: details about the cleaning services requested (property type, frequency, special instructions, etc.).
• Technical Information: such as your IP address, browser type, and device information collected automatically through cookies or analytics tools when you visit our website.

2. How We Use Your Information

We use your information to:

• Provide and manage cleaning services.
• Process payments and send invoices.
• Communicate with you about bookings, changes, or promotions.
• Improve our website and services.
• Meet legal or regulatory requirements.

We will not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only in limited circumstances:

• With trusted service providers (e.g., payment processors, scheduling software) who help us operate our business.
• When required by law, regulation, or court order.
• To protect the rights, property, or safety of P.B Universe, our clients, or others.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. While we use secure systems and practices, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Withdraw consent to marketing communications at any time.

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and track usage. You can adjust your browser settings to refuse cookies, but some features of the website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “last updated” date at the top.