Help & Answers
Frequently Asked Questions
Our questions and answers are grouped by who you are, so you only read what applies to you.
FAQ Index
Choose the FAQ that applies to you
Each set of answers lives inside the relevant section of the site, alongside the rest of the information for that group.
Property Owner FAQ
Fees, tenant screening, rent handling, inspections, reporting and getting started as a landlord.
Read Property Owner FAQTenant FAQ
Maintenance requests, emergencies, rent and payment questions, notice periods and tenancy concerns.
Read Tenant FAQHousing / Student FAQ
How to request housing, what's available, timelines, costs and what we do and don't help with.
Read Housing / Student FAQHost FAQ
What hosting involves, what we look for in a host home, compensation, meals and support for hosts.
Read Host FAQPartner FAQ
How placement works for agents, recruiters and schools, our scope, capacity and lead times.
Read Partner FAQ